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30 Days Money Back Guarantee

 Returns & Exchanges

30 Days Money Back Guarantee

 All of our paintings purchased at full retail price are covered by DafenVillageOnline.com money back guarantee, if for any reason, 
 you are not entirely satisfied with your painting, we guarantee to either refund the purchase price or send a replacement painting,
the choice is yours . 

If you have any problems for your purchase, please follow the procedure below to notify us and obtain your replacement painting 
or refund: 
           1- Within 30 days of receipt of your painting ,please inform our customer service centre via email, include: 
             - Your name 
             - Your order reference number 
             - Reason for return the painting (This is for our records only so that we can improve the quality. ) . 
             - Indicate whether you require a refund or a replacement painting. 

            2- Upon receipt of your email, we will provide you with the information required to return your painting to us . 

            3- You will then need to pack the painting in its original tube and return it to us at your own cost via any postal service that requires a signature upon receipt. 

            4- We will then refund you less shipping & handling or send a replacement painting as requested by you after we receive your returned painting.